In information science, a conceptualization is an abstract simplified view of some selected parts of the world, containing the objects, concepts, and other entities that are presumed of interest for some particular purpose and the relationships between them. An explicit specification of a conceptualization is an ontology, and it may occur that a conceptualization can be realized by several distinct ontologies. An ontological commitment in describing ontological comparisons is taken to refer to that subset of elements of an ontology shared with all the others. "An ontology is language-dependent", its objects and interrelations described within the language it uses, while a conceptualization is always the same, more general, its concepts existing "independently of the language used to describe it". The relation between these terms is shown in the figure to the right. Not all workers in knowledge engineering use the term "conceptualization", but instead refer to the conceptualization itself, or to the ontological commitment of all its realizations, as an overarching ontology. == Purpose and implementation == As a higher level abstraction, a conceptualization facilitates the discussion and comparison of its various ontologies, facilitating knowledge sharing and reuse. Each ontology based upon the same overarching conceptualization maps the conceptualization into specific elements and their relationships. The question then arises as to how to describe the "conceptualization" in terms that can encompass multiple ontologies. This issue has been called the Tower of Babel problem, that is, how can persons used to one ontology talk with others using a different ontology? This problem is easily grasped, but a general resolution is not at hand. It can be a "bottom-up" or a "top-down" approach, or something in between. However, in more artificial situations, such as information systems, the idea of a "conceptualization" and the "ontological commitment" of various ontologies that realize the "conceptualization" is possible. The formation of a conceptualization and its ontologies involves these steps: specification of the conceptualization ontology concepts: every definition involves the definitions of other terms relationships between the concepts: this step maps conceptual relationships onto the ontology structure groups of concepts: this step may lead to the creation of sub-ontologies formal description of ontology commitments, for example, to make them computer readable An example of moving conception into a language leading to a variety of ontologies is the expression of a process in pseudocode (a strictly structured form of ordinary language) leading to implementation in several different formal computer languages like Lisp or Fortran. The pseudocode makes it easier to understand the instructions and compare implementations, but the formal languages make possible the compilation of the ideas as computer instructions. Another example is mathematics, where a very general formulation (the analog of a conceptualization) is illustrated with "applications" that are more specialized examples. For instance, aspects of a function space can be illustrated using a vector space or a topological space that introduce interpretations of the "elements" of the conceptualization and additional relationships between them but preserve the connections required in the function space.
JSGF
JSGF stands for Java Speech Grammar Format or the JSpeech Grammar Format (in a W3C Note). Developed by Sun Microsystems, it is a textual representation of grammars for use in speech recognition for technologies like XHTML+Voice. JSGF adopts the style and conventions of the Java programming language in addition to use of traditional grammar notations. The Speech Recognition Grammar Specification was derived from this specification. == Example == The following JSGF grammar will recognize the words coffee, tea, and milk.
Calais (Reuters product)
Calais is a service created by Thomson Reuters that automatically extracts semantic information from web pages in a format that can be used on the semantic web. Calais was launched in January 2008, and is free to use. The technology is now available via the website of Refinitiv, a provider of financial market data and infrastructure founded in 2018, that is a subsidiary of London Stock Exchange Group. The Calais Web service reads unstructured text and returns Resource Description Framework formatted results identifying entities, facts and events within the text. The service appears to be based on technology acquired when Reuters purchased ClearForest in 2007. The technology has also been used to automatically tag blog articles, and organize museum collections. Calais uses natural language processing technologies delivered via a web service interface.
Loebner Prize
The Loebner Prize was an annual competition in artificial intelligence that awarded prizes to the computer programs considered by the judges to be the most human-like. The format of the competition was that of a standard Turing test. In each round, a human judge simultaneously held textual conversations with a computer program and a human being via computer. Based upon the responses, the judge would attempt to determine which was which. The contest was launched in 1990 by Hugh Loebner in conjunction with the Cambridge Center for Behavioral Studies, Massachusetts, United States. In 2004 and 2005, it was held in Loebner's apartment in New York City. Within the field of artificial intelligence, the Loebner Prize is somewhat controversial; the most prominent critic, Marvin Minsky, called it a publicity stunt that does not help the field along. Beginning in 2014, it was organised by the AISB at Bletchley Park. It has also been associated with Flinders University, Dartmouth College, the Science Museum in London, University of Reading and Ulster University, Magee Campus, Derry, UK City of Culture. For the final 2019 competition, the format changed. There was no panel of judges. Instead, the chatbots were judged by the public and there were to be no human competitors. The prize has been reported as defunct as of 2020. == Prizes == Originally, $2,000 was awarded for the most human-seeming program in the competition. The prize was $3,000 in 2005 and $2,250 in 2006. In 2008, $3,000 was awarded. In addition, there were two one-time-only prizes that have never been awarded. $25,000 is offered for the first program that judges cannot distinguish from a real human and which can convince judges that the human is the computer program. $100,000 is the reward for the first program that judges cannot distinguish from a real human in a Turing test that includes deciphering and understanding text, visual, and auditory input. The competition was planned to end after the achievement of this prize. == Competition rules and restrictions == The rules varied over the years and early competitions featured restricted conversation Turing tests but since 1995 the discussion has been unrestricted. For the three entries in 2007, Robert Medeksza, Noah Duncan and Rollo Carpenter, some basic "screening questions" were used by the sponsor to evaluate the state of the technology. These included simple questions about the time, what round of the contest it is, etc.; general knowledge ("What is a hammer for?"); comparisons ("Which is faster, a train or a plane?"); and questions demonstrating memory for preceding parts of the same conversation. "All nouns, adjectives and verbs will come from a dictionary suitable for children or adolescents under the age of 12." Entries did not need to respond "intelligently" to the questions to be accepted. For the first time in 2008 the sponsor allowed introduction of a preliminary phase to the contest opening up the competition to previously disallowed web-based entries judged by a variety of invited interrogators. The available rules do not state how interrogators are selected or instructed. Interrogators (who judge the systems) have limited time: 5 minutes per entity in the 2003 competition, 20+ per pair in 2004–2007 competitions, 5 minutes to conduct simultaneous conversations with a human and the program in 2008–2009, increased to 25 minutes of simultaneous conversation since 2010. == Criticisms == The prize has long been scorned by experts in the field, for a variety of reasons. It is regarded by many as a publicity stunt. Marvin Minsky scathingly offered a "prize" to anyone who could stop the competition. Loebner responded by jokingly observing that Minsky's offering a prize to stop the competition effectively made him a co-sponsor. The rules of the competition have encouraged poorly qualified judges to make rapid judgements. Interactions between judges and competitors was originally very brief, for example effectively 2.5 mins of questioning, which permitted only a few questions. Questioning was initially restricted to a single topic of the contestant's choice, such as "whimsical conversation", a domain suiting standard chatbot tricks. Competition entrants do not aim at understanding or intelligence but resort to basic ELIZA style tricks, and successful entrants find deception and pretense is rewarded. == Contests == See article history for more details of some earlier contests. A very incomplete listing of a few of the contests: === 2003 === In 2003, the contest was organised by Professor Richard H. R. Harper and Dr. Lynne Hamill from the Digital World Research Centre at the University of Surrey. Although no bot passed the Turing test, the winner was Jabberwock, created by Juergen Pirner. Second was Elbot (Fred Roberts, Artificial Solutions). Third was Jabberwacky, (Rollo Carpenter). === 2006 === In 2006, the contest was organised by Tim Child (CEO of Televirtual) and Huma Shah. On August 30, the four finalists were announced: Rollo Carpenter Richard Churchill and Marie-Claire Jenkins Noah Duncan Robert Medeksza The contest was held on 17 September in the VR theatre, Torrington Place campus of University College London. The judges included the University of Reading's cybernetics professor, Kevin Warwick, a professor of artificial intelligence, John Barnden (specialist in metaphor research at the University of Birmingham), a barrister, Victoria Butler-Cole and a journalist, Graham Duncan-Rowe. The latter's experience of the event can be found in an article in Technology Review. The winner was 'Joan', based on Jabberwacky, both created by Rollo Carpenter. === 2007 === The 2007 competition was held on October 21 in New York City. The judges were: computer science professor Russ Abbott, philosophy professor Hartry Field, psychology assistant professor Clayton Curtis and English lecturer Scott Hutchins. No bot passed the Turing test, but the judges ranked the three contestants as follows: 1st: Robert Medeksza, creator of Ultra Hal 2nd: Noah Duncan, a private entry, creator of Cletus 3rd: Rollo Carpenter from Icogno, creator of Jabberwacky The winner received $2,250 and the annual medal. The runners-up received $250 each. === 2008 === The 2008 competition was organised by professor Kevin Warwick, coordinated by Huma Shah and held on October 12 at the University of Reading, UK. After testing by over one hundred judges during the preliminary phase, in June and July 2008, six finalists were selected from thirteen original entrant artificial conversational entities (ACEs). Five of those invited competed in the finals: Brother Jerome, Peter Cole and Benji Adams Elbot, Fred Roberts / Artificial Solutions Eugene Goostman, Vladimir Veselov, Eugene Demchenko and Sergey Ulasen Jabberwacky, Rollo Carpenter Ultra Hal, Robert Medeksza In the finals, each of the judges was given five minutes to conduct simultaneous, split-screen conversations with two hidden entities. Elbot of Artificial Solutions won the 2008 Loebner Prize bronze award, for most human-like artificial conversational entity, through fooling three of the twelve judges who interrogated it (in the human-parallel comparisons) into believing it was human. This is coming very close to the 30% traditionally required to consider that a program has actually passed the Turing test. Eugene Goostman and Ultra Hal both deceived one judge each that it was the human. Will Pavia, a journalist for The Times, has written about his experience; a Loebner finals' judge, he was deceived by Elbot and Eugene. Kevin Warwick and Huma Shah have reported on the parallel-paired Turing tests. === 2009 === The 2009 Loebner Prize Competition was held September 6, 2009, at the Brighton Centre, Brighton UK in conjunction with the Interspeech 2009 conference. The prize amount for 2009 was $3,000. Entrants were David Levy, Rollo Carpenter, and Mohan Embar, who finished in that order. The writer Brian Christian participated in the 2009 Loebner Prize Competition as a human confederate, and described his experiences at the competition in his book The Most Human Human. === 2010 === The 2010 Loebner Prize Competition was held on October 23 at California State University, Los Angeles. The 2010 competition was the 20th running of the contest. The winner was Bruce Wilcox with Suzette. === 2011 === The 2011 Loebner Prize Competition was held on October 19 at the University of Exeter, Devon, United Kingdom. The prize amount for 2011 was $4,000. The four finalists and their chatterbots were Bruce Wilcox (Rosette), Adeena Mignogna (Zoe), Mohan Embar (Chip Vivant) and Ron Lee (Tutor), who finished in that order. That year there was an addition of a panel of junior judges, namely Georgia-Mae Lindfield, William Dunne, Sam Keat and Kirill Jerdev. The results of the junior contest were markedly different from the main contest, with chatterbots Tutor and Zoe tying for first place and Chip Vivant and Rosette coming in third and fourt
Stochastic parrot
In machine learning, the term stochastic parrot is a metaphor that frames large language models as systems that statistically mimic text without real understanding. The word "stochastic" – from the ancient Greek "στοχαστικός" (stokhastikos, 'based on guesswork') – is a term from probability theory meaning "randomly determined". The word "parrot" refers to parrots' ability to mimic human speech. The term was introduced in a 2021 paper on AI ethics titled "On the Dangers of Stochastic Parrots: Can Language Models Be Too Big? 🦜" and authored by Timnit Gebru, Emily M. Bender, Angelina McMillan-Major, and Margaret Mitchell. The paper outlined possible risks associated with large language models (LLMs). In December 2020, it was the subject of a workplace dispute between Gebru (then co-leader of Google's Ethical Artificial Intelligence Team) and Google, which had requested the retraction of the paper. The incident culminated in Gebru's controversial departure from the company. The paper was later presented at the 2021 ACM Conference, and the term "stochastic parrot" has seen widespread use in academic research concerning generative AI and LLMs. The term has been interpreted negatively as an insult towards AI. == Background == Timnit Gebru is an AI ethics researcher, Emily M. Bender is a linguist specializing in computational linguistics, and Margaret Mitchell is a computer scientist specializing in algorithmic bias. Gebru had joined Google in 2018, where she co-led a team on the ethics of artificial intelligence with Mitchell. In late 2020, the paper "On the Dangers of Stochastic Parrots: Can Language Models Be Too Big? 🦜" was co-written by Gebru and five other researchers, four of whom were Google employees. The paper argues that large language models (LLMs) present significant risks such as environmental and financial costs, inscrutability leading to unknown dangerous biases, and potential for deception as LLMs do not understand the concepts underlying what they learn. The paper states that LLMs are "stitching together sequences of linguistic forms ... observed in its vast training data, according to probabilistic information about how they combine, but without any reference to meaning." Therefore, they are labeled "stochastic parrots". === Dismissal of Gebru by Google === After the paper was submitted for consideration to the 2021 ACM Conference, Google requested that Gebru either retract the paper from the conference or remove the names of Google employees from it. Gebru refused to do so without further discussion, and emailed Google Research vice president Megan Kacholia that if the company could not explain the request for retraction and address other concerns regarding similar projects, she would plan to resign after a transition period, stating that they could "work on a last date". The following day, on December 2, 2020, Gebru received an email saying that Google was "accepting her resignation". Her abrupt firing sparked protests by Google employees and negative publicity for the company. == Usage == The phrase has been used by AI skeptics to signify that LLMs lack understanding of the meaning of their outputs. Sam Altman, CEO of OpenAI, used the term shortly after the release of ChatGPT in December 2022, tweeting "i am a stochastic parrot, and so r u". The term was nominated as the 2023 AI-related Word of the Year by the American Dialect Society. == Debate == Some LLMs, such as ChatGPT, have become capable of interacting with users in convincingly human-like conversations. The development of these new systems has deepened the discussion of the extent to which LLMs understand or are simply "parroting". According to machine learning researchers Lindholm, Wahlström, Lindsten, and Schön, the term "stochastic parrot" highlights two vital limitations of LLMs: LLMs are limited by the data they are trained on and are simply stochastically repeating contents of datasets. Because they are just making up outputs based on training data, LLMs do not understand if they are saying something incorrect or inappropriate. Lindholm et al. noted that, with poor quality datasets and other limitations, a learning machine might produce results that are "dangerously wrong". === Subjective experience === In the mind of a human being, words and language correspond to things one has experienced. For LLMs, according to proponents of the theory, words correspond only to other words and patterns of usage fed into their training data. Proponents of the idea of stochastic parrots thus conclude that statements about LLMs are due to "the human tendency to attribute meaning to text", and claim this occurs despite the LLMs not actually understanding language. === Fine-tuning === Kelsey Piper argued that the claim that LLMs are stochastic parrots or mere "next-token predictors" focuses on pre-training, ignoring that modern LLMs are also fine-tuned to follow instructions and to prefer accurate answers. === Hallucinations and mistakes === The tendency of LLMs to pass off false information as fact is held as support. Called hallucinations or confabulations, LLMs will occasionally synthesize information that matches some pattern. LLMs may fail to distinguish fact and fiction, which leads to the claim that they can't connect words to a comprehension of the world, as humans do. Furthermore, LLMs may fail to decipher complex or ambiguous grammar cases that rely on understanding the meaning of language. For example: The wet newspaper that fell down off the table is my favorite newspaper. But now that my favorite newspaper fired the editor I might not like reading it anymore. Can I replace 'my favorite newspaper' by 'the wet newspaper that fell down off the table' in the second sentence? GPT-4, an LLM released in March 2023, responded yes, not understanding that the meaning of "newspaper" is different in these two contexts; it is first an object and second an institution. === Benchmarks and experiments === One argument against the hypothesis that LLMs are stochastic parrot is their results on benchmarks for reasoning, common sense and language understanding. In 2023, some LLMs have shown good results on many language understanding tests, such as the Super General Language Understanding Evaluation (SuperGLUE). GPT-4 scored in the >90th-percentile on the Uniform Bar Examination and achieved 93% accuracy on the MATH benchmark of high-school Olympiad problems, results that exceed rote pattern-matching expectations. Such tests, and the smoothness of many LLM responses, help as many as 51% of AI professionals believe they can truly understand language with enough data, according to a 2022 survey. === Expert rebuttals === Some AI researchers dispute the notion that LLMs merely "parrot" their training data. Geoffrey Hinton, a pioneering figure in neural networks, counters that the metaphor misunderstands the prerequisite for accurate language prediction. He argues that "to predict the next word accurately, you have to understand the sentence", a view he presented on 60 Minutes in 2023. From this perspective, understanding is not an alternative to statistical prediction, but rather an emergent property required to perform it effectively at scale. Hinton also uses logical puzzles to demonstrate that LLMs actually understand language. A 2024 Scientific American investigation described a closed Berkeley workshop where state-of-the-art models solved novel tier-4 mathematics problems and produced coherent proofs, indicating reasoning abilities beyond memorization. The GPT-4 Technical Report showed human-level results on professional and academic exams (e.g., the Uniform Bar Exam and USMLE), challenging the "parrot" characterization. Anthropic conducted mechanistic interpretability research on Claude, using attribution graphs to identify circuits. The research showed how the LLM processes information via chains of fuzzy logical inference, and indicated an ability to plan ahead. They found that Claude 3.5 Haiku "employs remarkably general abstractions", forms "internally generated plans for its future outputs" and "works backwards from its longer-term goals". They noted that "The mechanisms of the model can apparently only be faithfully described using an overwhelmingly large causal graph." They also found that the model includes "mechanisms that could underlie a simple form of metacognition", in that it "thinks about" the level of its own knowledge before reaching its answer. === Interpretability === Another line of evidence against the 'stochastic parrot' claim comes from mechanistic interpretability, a research field dedicated to reverse-engineering LLMs to understand their internal workings. Rather than only observing the model's input-output behavior, these techniques probe the model's internal activations, which can be used to determine if they contain structured representations of the world. The goal is to investigate whether LLMs are merely manipulating surface statistics or if t
Noom
Noom is an American privately held digital health company that provides weight management and behavioral health services through a subscription-based mobile application. Founded in 2008, the company combines behavior change psychology with access to weight loss medications and dietary supplements. The platform incorporates elements of cognitive behavioral therapy (CBT) and goal-setting strategies, and its programs are designed to support users in developing healthier habits. In addition to its weight management services, Noom has expanded to offer products related to stress management and general wellness. Noom has received both praise and criticism. Supporters cite its focus on mental and behavioral aspects of health, while critics have raised concerns about the accuracy of its calorie goals, the use of algorithmically determined weight loss targets, and questions about the qualifications of some of its coaching staff. == History == Noom was founded in 2008 by friends Artem Petakov and Saeju Jeong. The company's mobile app officially launched in 2016. In 2025, Noom relocated its headquarters from New York City to Princeton, New Jersey. Petakov, a former software engineer at Google, currently leads Noom Ventures, while Jeong serves as Noom's Chairman. In 2023, Geoff Cook was appointed CEO of Noom. In 2019, Noom partnered with Novo Nordisk to offer patients prescribed the diabetes medication Saxenda one year of free access to the Noom platform. In 2020, Noom reported $400 million in revenue. As of April 2021, the company stated it employed approximately 3,000 people, including 2,700 coaches. == Services == === Noom App === The Noom app is the primary platform through which users engage with the company's services. Upon creating an account, users are prompted to provide physical information such as weight, height, and age, along with experiential data including lifestyle habits, personal goals, and perceived obstacles. Users log their meals and physical activity, and in return, the app delivers feedback through multiple channels: algorithmically generated insights, guidance from a human coach, peer interaction, educational articles, and interactive quizzes. The app has been reviewed by a range of media outlets, including newspapers such as the Chicago Tribune and USA Today; health information sources such as WebMD; and lifestyle magazines including Good Housekeeping. === Other services === In 2024, Noom launched Noom Vibe, a mobile application that encourages users to develop healthy habits by awarding "vibes"—a form of points—for activities such as walking or meeting step goals. That same year, Noom introduced a 3D body scanning feature within its app, designed to help users monitor physical changes and prevent muscle atrophy during weight loss. Also in 2024, Noom began offering a compounded GLP-1 medication as part of its weight management program. The formulation includes the same active ingredient found in the anti-obesity medications Wegovy and Ozempic. == Research == In 2016, a study published in Scientific Reports analyzed data from approximately 36,000 users of the Noom app, of whom 78% were female and 22% male. The data were collected between October 2012 and April 2014. To be included in the analysis, users had to log their weight at least twice per month over a period of six consecutive months. The study found that 78% of participants self-reported weight loss while using the app. The median duration of weight reporting was 267 days (approximately nine months). The frequency of data logging was positively correlated with weight loss. Additionally, male users had a higher average starting BMI and reported greater average weight loss compared to female users. In 2017, the Centers for Disease Control and Prevention (CDC) recognized Noom as a certified diabetes prevention program, making it the first mobile health application to receive such designation. == Criticisms == === Health programs === Noom has been criticized for promoting elements of diet culture in its advertising campaigns. The app has also faced criticism for setting calorie goals that some users and experts have deemed inappropriately low, and for employing coaches who may lack formal qualifications as registered dietitians. Coaching has been described as relying heavily on canned responses. Upon sign-up, users are prompted to complete a questionnaire consisting of over 50 questions, which is used to generate a personalized program. In 2021, the UK-based organization Privacy International alleged that Noom, along with other diet platforms, used such lengthy surveys to attract users but did not always tailor the resulting programs to the collected data. The organization claimed that many users received the same or highly similar programs regardless of their answers. It also raised concerns about the handling of potentially sensitive health data, alleging a lack of transparency regarding the sharing of such data with third parties, including Facebook, potentially in violation of the European General Data Protection Regulation (GDPR). In a follow-up investigation in 2023, Privacy International reported that Noom had made "significant positive changes" to its data handling practices. However, the organization noted that data was still being shared with Facebook and concluded that "there is still room for improvement." === Billing issues lawsuit === In August 2020, the Better Business Bureau (BBB) issued a warning to consumers regarding Noom's subscription practices. The BBB reported that numerous customers had filed complaints about difficulties canceling their subscriptions after the free trial period, as well as challenges in contacting the company to request refunds. In February 2022, Noom agreed to a $62 million settlement in a class-action lawsuit that alleged the company had used deceptive billing practices related to automatic subscription renewals. Qualifying claimants received approximately $167 each. During the case, a former senior software engineer at Noom testified that the cancellation process was intentionally designed to be difficult, with the goal of generating revenue from customers who failed to cancel in time. In response, Noom stated that it had taken steps to improve transparency around its pricing and policies, including the implementation of self-service cancellation tools.
Chatbot
A chatbot (originally chatterbot) is a software application or web interface designed to converse through text or speech. Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner. Such chatbots often use deep learning and natural language processing. Simpler chatbots have existed for decades. Chatbots have gained popularity during the AI boom of the 2020s, with the releases of generative AI chatbots such as ChatGPT, Gemini, Claude, and Grok. These chatbots typically use fine-tuned large language models to generate text. A major area where chatbots have long been used is customer service and support, with various sorts of virtual assistants. == History == === Turing test === In 1950, Alan Turing published an article entitled "Computing Machinery and Intelligence" in which he proposed what is now called the Turing test as a criterion of intelligence. This criterion depends on the ability of a computer program to impersonate a human in a real-time written conversation with a human judge, to the extent that the judge is incapable of reliably distinguishing, on the basis of the conversational content alone, between the program and a real human. === Early chatbots === Joseph Weizenbaum's program ELIZA was first published in 1966. Weizenbaum did not claim that ELIZA was genuinely intelligent, and the introduction to his paper presented it more as a debunking exercise:In artificial intelligence, machines are made to behave in wondrous ways, often sufficient to dazzle even the most experienced observer. But once a particular program is unmasked, once its inner workings are explained, its magic crumbles away; it stands revealed as a mere collection of procedures. The observer says to himself "I could have written that". With that thought, he moves the program in question from the shelf marked "intelligent", to that reserved for curios. The object of this paper is to cause just such a re-evaluation of the program about to be "explained". Few programs ever needed it more. ELIZA's key method of operation involves the recognition of clue words or phrases in the input, and the output of the corresponding pre-prepared or pre-programmed responses that can move the conversation forward in an apparently meaningful way (e.g. by responding to any input that contains the word 'MOTHER' with 'TELL ME MORE ABOUT YOUR FAMILY'). Thus an illusion of understanding is generated, even though the processing involved has been merely superficial. ELIZA showed that such an illusion is surprisingly easy to generate because human judges are ready to give the benefit of the doubt when conversational responses are capable of being interpreted as "intelligent". Following ELIZA, psychiatrist Kenneth Colby developed PARRY in 1972. From 1978 to some time after 1983, the CYRUS project led by Janet Kolodner constructed a chatbot simulating Cyrus Vance (57th United States Secretary of State). It used case-based reasoning, and updated its database daily by parsing wire news from United Press International. The program was unable to process the news items subsequent to the surprise resignation of Cyrus Vance in April 1980, and the team constructed another chatbot simulating his successor, Edmund Muskie. In 1984, an interactive version of the program Racter was released which acted as a chatbot. A.L.I.C.E. was released in 1995. This uses a markup language called AIML, which is specific to its function as a conversational agent, and has since been adopted by various other developers of, so-called, Alicebots. A.L.I.C.E. is a weak AI without any reasoning capabilities. It is based on a similar pattern matching technique as ELIZA in 1966. This is not strong AI, which would require sapience and logical reasoning abilities. Jabberwacky, released in 1997, learns new responses and context based on real-time user interactions, rather than being driven from a static database. Chatbot competitions focus on the Turing test or more specific goals. Two such annual contests are the Loebner Prize and The Chatterbox Challenge (the latter has been offline since 2015, however, materials can still be found from web archives). Pre-dating the current generation of large language models, Gavagai, a Swedish language technology startup, created a Twitter-based bot in 2015 and DBpedia created a chatbot during the 2017 Google Summer of Code that communicated through Facebook Messenger. === Modern chatbots based on large language models === Modern chatbots like ChatGPT are often based on foundational large language models called generative pre-trained transformers (GPT). They are based on a deep learning architecture called the transformer, which contains artificial neural networks. They generate text after being trained on a large text corpus, and have emergent abilities that they are not specifically trained for. Chatbots integrated into apps and websites can call image-generation models or search the web. Some platforms also enable users to interact with conversational interfaces directly through web-based chat environments, allowing real-time assistance, content generation, and task automation without requiring software installation. == Application == === Messaging apps === Many companies' chatbots run on messaging apps or simply via SMS. They are used for B2C customer service, sales and marketing. In 2016, Facebook Messenger allowed developers to place chatbots on their platform. There were 30,000 bots created for Messenger in the first six months, rising to 100,000 by September 2017. Since September 2017, this has also been as part of a pilot program on WhatsApp. Airlines KLM and Aeroméxico both announced their participation in the testing; both airlines had previously launched customer services on the Facebook Messenger platform. The bots usually appear as one of the user's contacts, but can sometimes act as participants in a group chat. Many banks, insurers, media companies, e-commerce companies, airlines, hotel chains, retailers, health care providers, government entities, and restaurant chains have used chatbots to answer simple questions, increase customer engagement, for promotion, and to offer additional ways to order from them. Chatbots are also used in market research to collect short survey responses. A 2017 study showed 4% of companies used chatbots. In a 2016 study, 80% of businesses said they intended to have one by 2020. ==== As part of company apps and websites ==== Previous generations of chatbots were present on company websites, e.g. Ask Jenn from Alaska Airlines which debuted in 2008 or Expedia's virtual customer service agent which launched in 2011. The newer generation of chatbots includes IBM Watson-powered "Rocky", introduced in February 2017 by the New York City-based e-commerce company Rare Carat to provide information to prospective diamond buyers. ==== Chatbot sequences ==== Used by marketers to script sequences of messages, very similar to an autoresponder sequence. Such sequences can be triggered by user opt-in or the use of keywords within user interactions. After a trigger occurs a sequence of messages is delivered until the next anticipated user response. Each user response is used in the decision tree to help the chatbot navigate the response sequences to deliver the correct response message. === Company internal platforms === Companies have used chatbots for customer support, human resources, or in Internet-of-Things (IoT) projects. Overstock.com, for one, has reportedly launched a chatbot named Mila to attempt to automate certain processes when customer service employees request sick leave. Other large companies such as Lloyds Banking Group, Royal Bank of Scotland, Renault and Citroën are now using chatbots instead of call centres with humans to provide a first point of contact. In large companies, like in hospitals and aviation organizations, chatbots are also used to share information within organizations, and to assist and replace service desks. === Customer service === Chatbots have been proposed as a replacement for customer service departments. In 2026, The Financial Times reported on agentic chatbots that could do shopping for customers once given instructions. In 2016, Russia-based Tochka Bank launched a chatbot on Facebook for a range of financial services, including a possibility of making payments. In July 2016, Barclays Africa also launched a Facebook chatbot. === Healthcare === Chatbots are also appearing in the healthcare industry. A study suggested that physicians in the United States believed that chatbots would be most beneficial for scheduling doctor appointments, locating health clinics, or providing medication information. A 2025 review found that participants often rated chatbot responses as more empathic than those from clinicians. In 2020, WhatsApp worked with th